My emails are being sent with "on behalf of"

Participant

My emails are being sent with "on behalf of"

How can I remove "on behalf os" from the from field in emails? I just it from my email only and not on behalf of.

9 REPLIES 9
Administrator

Hello @DanaHealy. We can look into this for you, however, I am not seeing this "on behalf of" text anywhere in your campaign, inlcuding the From field. Would you be able to take a screenshot of this text for us? You can either reply here with the screenshot or if you don't wish to publish this information publically, you can also email it to us at social_support(at)constantcontact(dot)com. 


Caitlin M.
Community Manager
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We are having the same issue.  Is there a resolution?

Hello @MistyCEF,

 

I am sorry to hear you are experiencing the same issue. This is not something we have been able to replicate, but we certainly want to understand what might be going on. If you can provide us with screenshots of what you're seeing (in the email client you are seeing it in) and if it is showing in all email clients you send tests to. If you could email us this information along with your username and a reference to this post we can investigate further and see if we can figure out what is going on. 


Nick S.
Social Media & Content Manager

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on behalf of.PNG

 I am also experiencing the same problem.  I have looked at my settings.  Whatever is listed in the From Name box (a required box) repeats on behalf of.   See example above.   

@MachelleD

 

I am sorry to hear that you are seeing this as well.

I would be more than happy to look into this for you. Would you please send an email to social_support(at)constantcontact(dot)com with the following information and a reference to this post:

Username:
Email Client:
Device (mobile or desktop):
Are you seeing this on any other email clients:

I appreciate any and all information that you are able to provide. Please feel free to include this and any other screen shot on that email as well.

Have a good one!

 

Evan G.
Customer Engagement Specialist
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Regular Participant

Thank you Evan for your reply.  I found the answer.  It is on My Settings,  Other on the right side of the page under Authentication:  I had it turned on.  I have turned this off and it no longer shows.  I will be monitoring our open rate and our contacts to determine if this will be a barrier for them to open.  

Hi @MachelleD. Thanks for updating us! Let us know if you have any further questions.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

On behalf of.JPG  Here is the screenshot.  Happening to me, as well.  First time it's happened and I have found nothing that tells me how to prevent it.  Please advise - and thank you!

Hi @AshleyD8049 

 

Thank you for reaching out to the Community with this screenshot! I have taken a look at your account and can see you also reached out to our social team by email about this experience. Did you receive the email we sent you? If not I would be happy to share our response here as well. This response being cases like this typically happens to users who have the authentication setting in their account turned on and are viewing their email in Outlook 2010. A workaround we suggest disabling your authentication or even self-publishing for authentication as this option doesn’t display in the from line. If you’re interested in self-publishing our Account Review specialists can further assist with this.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.