My emails are not being sent- both draft and campaign

0 Votes

I am working on a one email  campaign. I sent the draft to our business emails. and we did not receive them. I also sent it to my personal email account and the draft did not go. I scheduled it to my personal email and it still has not been sent.. Is there an issue today with the system?

0 Votes

Hello @DennaS47 ,


I was able to get your most recent emails test sent and received successfully, so you may need to check some settings on your end to make sure your email program isn't erroneously flagging them as junk (since they're emails being sent to you, claiming they're from you, but actually from a 3rd party source).


Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).


If you'd like to learn more about safelisting, and what it entails:


Safelisting domains in a security system


Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

William A
Community & Social Media Support