We're sorry to hear that the reporting functionality isn't updating within your account. We'd like to look into this for you, but just need you to send an email to email@example.com with a bit more information:
- What is the username for your account?
- What is the campaign name?
- Can you provide an example of a contact who has opened and clicked in the campaign but isn't showing up in the reporting? (Keep in mind that not all Opens are trackable.)
Thanks for the additional details, and we look forward to hearing back from you soon!