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NOT ALLOWING A NEW USER TO EVEN UNDERSTAND YOUR PRODUCT

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New Member

NOT ALLOWING A NEW USER TO EVEN UNDERSTAND YOUR PRODUCT

HI,

I'M ABSOLUTELY SHOCKED THAT YOU ASK A NEW USER TO SIGN IN, GIVE ALL THEIR DETAILS AND THEN INSTEAD OF ALLOWING A FREE TRIAL ACCESS TO AT LEAST SEE WHAT YOUR PRODUCT HAS TO OFFER, YOU JUST PULL THE PLUG OFF!!!

 

I GET A MESSAGE IMMEDIATELY AFTER I GIVE MY DETAILS - 'SORRY YOUR ACCOUNT IS TEMPORARILY BLOCKED'

 

IS THIS HOW YOU TREAT NEW USERS?

 

I OWE AN EXPLANATION BECAUSE I HAVE SHARED MY DETAILS WITH YOU.

 

THANKS!

USHA BENJAMIN

1 REPLY 1
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Moderator

Re: NOT ALLOWING A NEW USER TO EVEN UNDERSTAND YOUR PRODUCT

Hello @user640601 ,

 

It appears your account is currently under review. You'll need to speak with our Review team over the phone to securely discuss your account status.

If for whatever reason you're unable to call in or stay on the line, we can get a ticket submitted for a callback. Please be aware this ticket has a 24-business hour turnaround, depending on the size of their queue. If you need us to do this, just let us know.


William D
Community & Social Media Support

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