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Name of my contact does not display when I send test an automated birthday greeting

KoreyK87
Occasional Participant
‎02-10-2021 07:36 AM
‎02-10-2021 07:36 AM

Name of my contact does not display when I send test an automated birthday greeting

When send testing an automated birthday greeting with tags, it doesn't display the contact's name or it displays a different name. But when I preview the greeting, it shows the contact name correctly.

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1 REPLY 1
Frankie_P
Moderator
Moderator
‎02-10-2021 12:11 PM
‎02-10-2021 12:11 PM

Hi @KoreyK87 thanks for reaching out to the Community about your email! When you preview your email, the Greeting Tag displays the name you have on file in your account profile to give you an idea of what your contacts see, or you can enter a specific contact's email address to see what it will look like to that recipient. It will however not display in a sent test email.  I apologize for any inconvenience this may cause.


Frankie.P
Community & Social Media Support

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