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Names being dropped from contact list, Emails Not Delivered

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Frequent Visitor

Names being dropped from contact list, Emails Not Delivered

Has anyone else had problems with emails showing up as "sent" but recipients have not received them.  Since they show up as "sent" but not opened, I had no knowledge that they were never received until people started calling me asking me when I was going to have my conference.  So, for weeks I was sending out emails advertising a conference (event), and wondering why there were so few registrants (at $299 each), only to find my marketing was in vain because emails from a cox.com address or to a cox.com address were quarantined so that the recipients never even saw them or could find them in their spam folders.  This has cost me thousands of dollars in revenue.  In addition, I found that long time members of my email lists were dropped without my or their knowledge.  This only happened when I emailed them from my personal aol.com account and they told me they had not heard from me for weeks.  Then I went into my Contacts list and could not find them.  Went to support and they found them in the deleted list with no explanation as to how they wound up there.  As for support, my complaints have gone into a black hole.  I have been with Constant Contact for 10 years.  

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8 REPLIES 8
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Employee

Re: Names being dropped from contact list, Emails Not Delivered

Hello @JoannaC,

 

Thank you for reaching out to us about this problem. We want this to be reviewed by our Deliverability team so they can further investigate what might be happening with the Cox addresses and why people are not receiving your emails, so someone from that team will be contacting you later today! I will be sending you an email to followup with this as well! 


Amber_L
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Participating Solution Provider

Re: Names being dropped from contact list, Emails Not Delivered

I'd like to invite you to join our free weekly webinars covering email marketing, I think you will find great value in our series, and I invite you to bring your questions as we always leave time at the end to answer any questions, or provide workarounds and tips!

This weeks webinar is happening tomorrow, April 18th and we are covering "Growing Your Contact List + Managing Your Contacts"

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As Constant Contact Certified Partners & Trainers we host weekly free training webinars to help users master email marketing. Register here: https://www.marketadvertisepromote.com/events
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Occasional Contributor

Re: Names being dropped from contact list, Emails Not Delivered

I'm having the same problem - I'm being contacted by colleagues who say they didn't receive an invite to an online meeting.  I have no way of knowing that because the re[port says that they've been sent.  What is going on?  I thought it may have been to do with a big software update that happened in the last 2 days, but I see your message is dated 15.04.20 and my campaign was dated 29th April.

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Employee

Re: Names being dropped from contact list, Emails Not Delivered

Hello @user08179,

 

I do apologize that you are having the same experience. Have you checked with them to see if your email went into spam? I recommend giving our Delivery Specialist team a call if the email was not received in the spam folder. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Member

Re: Names being dropped from contact list, Emails Not Delivered

We are having the same issue. An email was sent today 5/6/2020 to our clients, which also included my colleagues and me. However, they nor I receive it. This list is the same one we used last month, which we all received then. I looked at our individual contact information and see that nearly all lists we were previously included in have disappeared from our profiles even though we have not deleted those lists. I also noticed that the lists for upcoming mailings disappeared from our profiles, so I had to re-add them today. This is potentially a huge issue. 

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Moderator

Re: Names being dropped from contact list, Emails Not Delivered

Hello @RyanB442 ,

 

There are a myriad of elements that could be occurring - whether it's spam filtering on your end, an issue of authentication, a delay in delivery due to list size (an automated element on our end for extremely large list customers) or ISP security (something that may need to be updated on your end). For these reasons we strongly suggest reaching out to our Deliverability team directly so they can troubleshoot and provide insight specific to your situation. 


William D
Community & Social Media Support

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Occasional Contributor

Re: Names being dropped from contact list, Emails Not Delivered

Think it's now resolved, thank you. 

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Employee

Re: Names being dropped from contact list, Emails Not Delivered

Hello @user08179,

 

Of course! Have a wonderful rest of your day.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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