Narrow By Tag results in "The selected List(s) contain no contacts"

[user51361]

I can select an entire list to send a campaign to without problem, but when I attempt to narrow by tag, selecting a tag with confirmed 2 recipients, when I click save to go back to the Email Details screen the system says "The selected List(s) contain no contacts. Please select a List with more than 0 contacts."

I have checked that the tagged contacts are marked permission to send.

This is my first campaign and I'm finding the whole system pretty frustrating and unintuitive to use.

Can someone please tell me why I might be getting this error?

Thanks

Martin

[Frankie_P]

Hi @user51361 

I apologize you're getting this error message! I was able to replicate this same experience with your custom coded email in my Support Copy. This is something our support is continuing to troubleshoot. In the meantime we suggest creating create a list for those contacts with the tag. I apologize for any inconvenience this may cause and have added you to our queue to be notified when it is resolved.

[LauriC15]

I'm getting same error and it has now cost me an hour of time trying to trouble shoot this.  Frustrating.  Didn't happen last time I narrowed by tag.  Now suddenly it isn't working.

[Frankie_P]

Hi @LauriC15 

Thank you for reaching out to the Community! We have seen some customers experience this with an Event Campaign or a Custom Coded email. I took a look at your account and can see you were able to schedule your email after all. Are you still in need of assistance with this? If so, I would suggest creating create a list for these tagged contacts.

[BarryB36]

I am having the exact same problem with sending an event invitation for a workshop called "Impacto de los cambios fiscales". When I apply the tag "Spanish OK", I get the message that the selected lists contain no contacts but there are actually about 3800 that meet this condition. This is now September and I see that the problem was raised back in March. Is there a solution other than creating a new list for people with the tag?

[Adrienne_B]

Hi @BarryB36 

Thank you for reaching out to Constant Contact. That's a great question. At this time, the issue is still be looked at by our engineering team. I will submit a request that they reach out to you when the status changes on this problem. Please feel free to reach out should you have other questions. Thanks!

[LisaGr10]

What is the status of this issue?  It's beyond frustrating having to create a new list every time we want to narrow by tag. This is ridiculous Constant Contact.

[Frankie_P]

Hi @LisaGr10 

I apologize you too are having this experience. At this time though we are continuing to troubleshoot, we do not have a current time estimate of when this will be resolved. Create a list from the tagged contacts is a great workaround we have seen other users use in the meantime.

[BarryB36]

Frankie, to be clear, I don't think any users see the creation of a separate list as a "great solution". This is very awkward and error prone for those trying to use Constant Contact effectively. 

[Frankie_P]

Hi @BarryB36 

Thank you for sharing your feedback on this experience and workaround. I can understand the importance of being able to easily select contacts on your list. I apologize for any inconvenience cause from the workaround provided. Though it does not solve the issue, it does give you a way to schedule your email to these contacts. As previously mentioned this is something we are continuing to troubleshoot. In fact we have tracked this experience in your account and added you to our queue to be notified when it is resolved.

[LisaGr10]

It's been 8 months since the original post, when did CC start troubleshooting this issue??  

[Frankie_P]

Hi @LisaGr10

That’s a great question. Troubleshooting in our product is a process that begins when the experience is brought to our support’s attention. Once it is brought to our attention, in many cases further details are required for our upper level of support. This team will then continue further testing and research on their end. However it is important to note that we do not have a timeline for when your experience will be resolved as there are many factors that are used to decide what is added to or updated in our product.

[ruralaction]

I am having the same problem. I am trying to send a reconfirm subcription email to contacts who recently attended an event. 

[William_D]

Hello @ruralaction ,

Are you referring to event invitations? Or are you referring to the Confirm Resubscription email we automatically send out to Unsubscribed contacts you attempt to resubscribe?

If a contact is unsubscribed, you won't be able to send them emails, whether through Events or otherwise.

If you have contacts that aren't receiving their automatic resub confirmation emails, you can get correspondence directly from the affected email addresses. Then reach out to our Review team to go through the manual unsubscribe override process.