Narrow By Tag unavailable

Participant

Narrow By Tag unavailable

We as a University organization that has multiple users on one CC account are actively looking for ways to ease our interactions with the site. Currently, we have many lists and it can get confusing when sending out email blasts to our alumni and clients. To resolve this, we looked into tagging certain clients under different tags so they could all be under one list but still have certain distinguishable characteristics. This would make the process of sending out our individual campaigns much easier. However, we have over 10,000 contacts in total and the site does not allow us to narrow by tag. We were wondering if there are any other routes we could use to go about sending specific emails to certain groups and simultaneously be able to consolidate the number of lists we have. Thank you. 

16 REPLIES 16
Employee

Hi @PhylissM1

 

It's good to see you in the Community! Based on your explanation in your post, I can see why having the ability to tag your contacts could help you with segmenting your contacts. 

 

While we don't have the tags option available for accounts with over 10,000 contacts we do have a new feature available called segments that may give you what you need. Take a look at this article about segments for more info.

 

Hope this helps!


Alex S.
Community & Social Media Support

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Really?!  We too are experiencing this.  Please, please, please do whatever you need to do to allow accounts with over 10,000 contacts to Narrow by Tags.  Or, just add a selector at the top like this.  Either would work.  Not having this makes Tags essentially worthless as a organizational level.

 

Please add us to the list of people who want it SOON!  Thank you.

 

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Occasional Participant

We are having the same problem at our organization, and the "segments" do not help this issue at all. We would like to be able to tag interest in certain customized topics, which are not currently available in the Constant Contact profile, and send only to those tags. I thought this was what tags are supposed to be for. Why would the people who need to use them most not be able to use them at all?

Hi @aace

 

I apologize for the experience you've had with trying to reach out to contacts based on their interests. Being able to use tags in an account with over 10,000 contacts is not a feature that is currently available. This is a feature request I have tracked in your account and submitted to the appropriate teams. Using segments is a workaround we have suggested because of the ability to create customized lists based on contact details. You can create a custom field in your contacts’ details based on these topics. Once these fields are added you would then create a list through our segment feature based on this detail.


Frankie.P
Community & Social Media Support

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Occasional Participant

I'm having the same issue - 

 

We want to use tags to work within our lists, but have more than 10,000 contacts, which means we can't use them when connecting the email campaign to the contact list.  The "narrow by tag" option is not there.

 

We were told we could then utilize the "Quick Send", but when we tried that, the quick send won't send to over 5,000 contacts. 

 

Please consider lifting the limits on tags - we just got started the Constant Contact and on our third email, we've had to create and upload 3 lists to be tagged separately in order to send 1 email to all needed recipients.  

 

Help!  Aileen

Hello @AileenG73,

 

Thank you for the feedback.  We're currently working on expanding a number of our contact management options, especially the segmentation section.  At the moment, you are absolutely correct, there is no way to use tags when you have more than 10k contacts, you would have to create individual lists.  I'm adding you to the list of people requesting that we expand our tag feature to include those larger lists.  I'm sorry that there's no better workaround at the moment, other than creating a single list, or a segment, instead of being able to use Tags as intended.


Aaron_H
Community & Social Media Support

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Regular Participant

We are having the same issues, more then 10k contacts and no longer possible with the new templates to narrow it down.

Please add us to the list as well requesting an increase of the number to make this work again.

Thanks a lot.

Hi @MistyT4

 

I can completely understand how helpful it would be to narrow down a large list of contacts. I apologize for any inconvenience you may have from this not being available. In the meantime, this feature request has been submitted in your account.


Frankie.P
Community & Social Media Support

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Regular Participant

Same problem except we don't have 10,000 subscribers so I'm not sure what's happening on our end. Unfortunate because we just spent hours organizing updating and organizing our tags only to find out they don't provide any real functionality. 

 

Segments could work, but there's no option to populate the segments based on the tags, so what's the point? 

Hi @BethF01

 

I took a look at your account and can see you are still working in our older Legacy Newsletter Email. This narrow by tag feature is only available in our newest Third-Generation Editor. I apologize for any inconvenience this may cause. I would suggest creating an email using the Third-Generation Editor. What are you trying to use tags for that cannot be done through our segments feature? We would be happy to help point you in the right direction.


Frankie.P
Community & Social Media Support

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Regular Participant

Hi @Frankie_P,

 

What we've noticed is, the feature is available with more then 10000 sign ups with the old generation emails.

The feature however is not available with the new generation emails.

That's why I'm keeping those I need to narrow down by tags at the old standards, even through I don't really want that.

It would be nice if with more than 10000 people, it's also available on the new generation templates.

Feature: 1. Choose a list - 2. Narrow it down more with tags.

I hope this makes sense.
Thanks a lot.

Hi @MistyT4

 

This definitely makes sense! At this time we do not have a time estimate of when this feature will be available in accounts with over 10,000 contacts. This is however a feature request we are collecting feedback on. In fact we have submitted this feedback to our Product Team.


Frankie.P
Community & Social Media Support

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We too have reached the 10k+ email contact status and would be in a similar situation.  Noticed once we uploaded 'tag function' disappeared please add us to the list of companies who would certainly benefit for having the ability to tag over the utilization of the segmented lists (not so user friendly) to serve the same function.  Thank you.

Hey @HCA2019 ,

 

I apologize for the inconvenience the limitations of this feature are causing you. I will be submitting this feedback to the right team and I'll be adding you to the list of people who have requested this feature as well!


Jon_G
Community & Social Media Support

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After hours of creating a tagging system, I have discovered that If you use the newer "Newsletter Email" template, you cannot Narrow it Down by tag (as is described by others through this forum); if you use the older "Legacy Newsletter Email" template, you cannot narrow it down by Segment. So setting up Segments INSTEAD of Tags creates the same problem we are in now, just reversed to the other email type. I could create two methods to segment (Tags and Segmenting), but that's totally impractical and time-consuming. If I try to switch to Segmenting, there is no way to include any sort of tagging. Even if I create a custom field, that is only for contact info and doesn't allow me to select all people of a specific custom field.

As such, as long as we continue to use the Legacy Newsletter Email template, we can narrow our list down by tag. We will use this email template for the foreseeable future, and I hope Constant Contact can find a solution to this problem. You are taking away our ability to tag, and offering no working alternative...and the contacts are all set up to easily add tags (not to easily segment) when entering them (set up based on the old system yet you are restricting people from using this system).

Please fix this issue either by allowing us to email all email templates by tags, or by allowing us to add tags to the new Segmenting system. Or, we will have to find another enewsletter provider because our team has wasted so my time on this!

Hello @JannaR7,

 

Thank you for sharing your feedback with us!  I know that our design team is actively working on improving the segments feature, and feedback like this can help guide our design team to know exactly what it is you're looking for.  We're aware that switching back and forth between the two editors is not ideal, and we're hoping to update the new editor to be usable in all instances, so that there's no reason to even want to switch to the older program.

I do know that when creating a segment, you can choose specific contact details for that segment.  So you could create a segment that only includes people in a certain zip-code, or company for example.  You can also use custom fields for this.  Is there a specific tag combination that you are unable to recreate in your segments?


Aaron_H
Community & Social Media Support

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