Need help from support by email

Regular Participant

Need help from support by email

I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
4/11/17
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.

How is this possible?
This has to stop.

You probably charge me more although it is all fake contacts?

If this continues I have to stop using CC.

Get back to me asap

Kind regards Winny

5 REPLIES 5
Regular Participant

I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
4/11/17
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.

How is this possible?
This has to stop.

You probably charge me more although it is all fake contacts?

If this continues I have to stop using CC.

Get back to me asap

Kind regards Winny
Regular Participant

 I  have sent you info as we discovere  it has been possible  for people to create fake accounts. I have not added those. We have payed sonce 2018 after we informed you way too much each month. you distract from our account an amount of 

73,64 euros .

We have now taken a lot of time to remove those fake accounts ending up with less then 500. So we kindly request to lower the monthly payment a.s.a.p. Further I like to send you attachents where you can see what was in my contacts. So you can compansate me. looking forward to your reply and truthful solution real soon. kind regards Winny van de Velden

Hello @winnyv ,

 

I'd suggest reaching out to our Billing team directly so they can review the info you have, and adjust your contact level.


William D
Community & Social Media Support

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Regular Participant

I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
4/11/17
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.

How is this possible?
This has to stop.

You probably charge me more although it is all fake contacts?

If this continues I have to stop using CC.

Get back to me asap

Kind regards Winny
Employee

Hello @winnyv,

 

While we aren't able to delete contacts for you, I'm more than happy to walk you through the steps of finding all contacts that have been added since April of last year. 

  1. Click Contacts.

    Click contacts
  2. Click "Advanced".

    Advanced
  3. Use the first drop-down to choose "Date added"

    First box
  4. Use the second drop-down to choose "is after"

    Second drop
  5. In the third box, enter the date
  6. Click Search.
  7. Select some or all of the contacts.
  8. Click More Actions > Delete.

    Delete
  9. Read the informational overlay and then click Delete X Contacts.

    Delete contacts
  10. Depending on how many contacts you chose to delete, it might take a few minutes for the change to reflect in your account. 

 

Once that's done, I'd also recommend adding Google ReCaptcha or another Captcha tool to your website to make it harder for bots to sign up with fake addresses. 

 

If you have any additional questions about this, please let us know.


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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