I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.
How is this possible?
This has to stop.
You probably charge me more although it is all fake contacts?
If this continues I have to stop using CC.
Get back to me asap
Kind regards Winny
I have sent you info as we discovere it has been possible for people to create fake accounts. I have not added those. We have payed sonce 2018 after we informed you way too much each month. you distract from our account an amount of
73,64 euros .
We have now taken a lot of time to remove those fake accounts ending up with less then 500. So we kindly request to lower the monthly payment a.s.a.p. Further I like to send you attachents where you can see what was in my contacts. So you can compansate me. looking forward to your reply and truthful solution real soon. kind regards Winny van de Velden
Hello @winnyv ,
I'd suggest reaching out to our Billing team directly so they can review the info you have, and adjust your contact level.
While we aren't able to delete contacts for you, I'm more than happy to walk you through the steps of finding all contacts that have been added since April of last year.
Once that's done, I'd also recommend adding Google ReCaptcha or another Captcha tool to your website to make it harder for bots to sign up with fake addresses.
If you have any additional questions about this, please let us know.