Need to add multiple contacts using one email address

Participant

Need to add multiple contacts using one email address

We host annual health fairs. We have entire families that register multiple family members and use one email address. The problem is one person will receive a reminder email and believe the other family members are not registered or something happened to their registration. Is there a way to not only compare the email address but the first name and last name? That way if there is a duplicate it will remove that record and if not then it will send one email for each person.
17 REPLIES 17
Super Participant

I see no one has responded.

 

Although you can have multiple contacts with the same email address (still a wonder to me)  you can only deliver to one of them.

 

Even if you added the address to multiple lists the CC system would still only send one email to the address (which is what you want)

 

The optimal situation is for each family member to have a unique address.

 

 

Moderator

Hi @BruceS.

To clarify, are you using Constant Contact's Event registration process? If so, you could only register with each address once. If you are just using Constant Contact to send the emails you can have the same email address with different contact information AND send to both addresses.

 

For example:

team.jpg 

 

In this list, named Team, the same email address exists twice but there's different first and last name information. If I sent to this list the address "team@constantcontact.com" would get two emails. If you had the same first name, last name, and email address it would not be a unique contact.

 

Hope this helps,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

"If I sent to this list the address "team@constantcontact.com" would get two emails."

 

This is an absolutely crazy design without the ability to customize the subject line or add personalzation.  :smileyfrustrated:

 


"If I sent to this list the address "team@constantcontact.com" would get two emails."

I actually just tried this and found the opposite to be true: I registered a list of a handful of names that share one email address, as we're using this for ticketing and each attendee needs an individual seat assignment email. But CC keeps trying to override all but the most recently input name assigned to the address (all others simply disappear. Is there a setting somewhere I need to change?

Hello @katieschroder. Since the last post in this thread, there has been an update to the way our system handles contacts. With this update, there isn't a way for multiple contacts to have the same email address. When contacts are added into your account, our system will note if the email address already exists in the account and will not create a duplicate contact. Instead, the contact information will update with whatever information is included in the upload, including names. This is the reason why our system is updating the contact information to the most recent name added using this email address. I apologize for any confusion this may have caused you.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Caitlin, I found this update to be a bit problematic. On our contacts, we need to list all individuals for accounting purposes since we run a tourism business and head counts are important, but some of those individuals share an email. For example, a husband and wife that share the same email address should be listed as two individuals, but we cannot do that if they have the same email. Another example is that a family of four is attending a trip of ours but one person is the person in charge of logistics so they list their email address for all four family members. We still would want to list all four family members. Any suggestion on how to address this? For me, it would be great to give the CC user the option to either update existing or create a new contact. Thank you!

Hello @shanetbarclay

 

Thanks for following up in the Community to discuss having multiple email addresses per contact. Based on the examples you've provided, I can certainly see why you need to have more than one email address per contact. We are currently reviewing our options with this and taking customer feedback to determine if this is something we will add back. 

 

I will be more than happy to track your feedback on this and send to the appropriate team for review. Should you have any additional questions or concerns with this, please don't hesitate to reach back out to us. 

 

Thanks!


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Hi Alex,

 

My organization is also interested in having this capability. We need to send license renewal emails companies and some of those companies may have dozens of employees that need to have their licenses renewed. If there is any development on this, please let us know.

 

Thanks!!

Hi @NHInsuranceDepartment

 

Thank you for sharing your feedback on this feature. We have submitted this in your account and passed it on to the appropriate teams. While we do not have a time estimate of when it will be available, we would like to help with a workaround. Do these employees all share one company email, or are they all under the same company with separate emails? We have seen in the past where users save employees as separate contacts.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi Frankie--

 

We need to send renewal notices to one email address but we need to send multiple renewal notifications. For example, a company many have one person that handles the license renewal process for multiple employees. "Joe" may handle all of the license renewals for 10 people within the company. We would like to be able to send "Joe" an email with the embedded information for each of those 10 people that need to have their renewal processed.

 

I hope this makes sense!

Hi @NHInsuranceDepartment

 

This definitely makes sense! Thank you for clarifying this process. Have you tried using custom fieldsYou can use your custom fields to not only keep track of these different employees, but to also add these details into your email


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I found this thread because I too am trying to add multiple people that share an email, as well as the other posters above. This chain goes back 2 years with no fix. Makes me wonder if this issue will ever be properly addressed or if I should find another platform to use for my business. I have to add each person individually regardless if they share an email address. We send out birthday wishes to our clients and their children. With the way it's setup only one person in each family will get a birthday email. That doesn't look good!

 

We use Constant Contact for our preschool and we have siblings who's parents have the same email address. If the siblings are in different classes we need to pass on specific information for each individual class. Please make it possible for different contacts to have the same email address. Thank you

Participant

I too was looking to see how I can send to multiple people who share the same email address.  My company is a network of churches.  I have multiple contact lists; i.e., Elders, Missions Directors, Children's Directors, etc.  But all the emails may go to the same main church email.  So I have John Doe on the Elders' list with the email somechurch@abc.com; but when I create a new list, such as Children's and I enter Mary Smith with the same church email, it overwrites John Doe's name on the Elders list, replacing it with Mary Smith.  Has there ever been a fix for this issue that I see people have been struggling with going back to 2015?

Hello @PaulM633,

 

Our system actually bases a contact profile around their email address. It's done this way to avoid sending the same email to an address multiple times or accidentally duplicating a contact. I can see why this ability would be useful for you though and I'm happy to submit this as a suggestion to our developers on your behalf!


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi Amber,

  The first request in this chain dates back now to 3 years ago and still no fix. This is something that I was told would be added soon, last January. I was excited to see the updates to the contact list, but was super disappointed that this feature wasn't included. I honestly might have to switch to another service if this feature isn't added soon. 

 

Hello @PatriciaB396 

 

We have passed this along to our developers and we can still contact your via email with more information or if we decide to implement this feature!

 

Currently, with our billing system of charging per the amount of contacts we see that there will be issues with this among other items. We always want to make sure any feature we add will benefit most if not all of our customers before we add it! 


Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.