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Need to purge contacts who've not opened any emails in 6 months

KimC5596
Participant

Need to purge contacts who've not opened any emails in 6 months

I have over 3500 contacts in my main list.

I've gone through my past 8 months of email campaigns and found those who haven't opened any emails in that time.

I created a .csv file with those names and emails, outside of CC.

I want to delete all those names (1300) from my contact database.

How do I do that without clicking on each one individually?

2 REPLIES 2
KimC5596
Participant

 I think I've figured it out. I need to export the list with all my contacts. Then I need to use Excel to compare that list to the list of those who haven't opened emails, and only keep the ones who show up in the main list. I can then bring that list back in to CC and use it going forward instead of the list I'd been using.

Hi @KimC5596 

 

While you can do this manual process you described, there is an easier way in your account already. Have you tried using our segments tool?

 

contacts-tab-segments-create-segment-steps123 (3).png

 

This is where you can create a segment of contacts who did not open an email in the last 160 days. Once you find these contacts you can add them into a new and separate list to delete under your Contacts tab.


Frankie.P
Community & Social Media Support

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