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Never scheduled a welcome email

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DavidD411
Rookie
‎02-18-2022 04:22 AM
0 Votes
‎02-18-2022 04:22 AM

Hi there, I have NEVER scheduled a welcome email and I've been at the company two years. Why has this appeared on my campaign list? And how do I ensure it never happens again. I cannot find "triggers" to save my life. Nor can I disable it.

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William_A
Administrator
Administrator
‎02-18-2022 11:52 AM
0 Votes
‎02-18-2022 11:52 AM

Hello @DavidD411 ,

 

The only "welcome email" in the account associated with this Community profile is a general automated series that was activated back in 2017 and is currently deactivated. There is no way to edit its trigger, as it is a series (not a true welcome email automation) that'd already been activated.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎02-18-2022 11:52 AM
0 Votes
‎02-18-2022 11:52 AM

Hello @DavidD411 ,

 

The only "welcome email" in the account associated with this Community profile is a general automated series that was activated back in 2017 and is currently deactivated. There is no way to edit its trigger, as it is a series (not a true welcome email automation) that'd already been activated.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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