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New CC site - can't select new contact list when scheduling?

ClareS26
Participant
‎07-11-2020 11:24 AM
‎07-11-2020 11:24 AM

New CC site - can't select new contact list when scheduling?

Although I've been a CC user for a number of years, this is the first new site that I'm helping to set up.  Ready to launch first email blast but an imported list that we set up is "grayed out" on the contact list menu, I can't select it when on the schedule screen.  I deleted and uploaded the list again, but no change. Any tips on how to make it accessible, did I miss a contact list setting or could it be a setting in my draft status email?

0 Votes
3 REPLIES 3
Zoe_H
Employee
Employee
‎07-12-2020 01:09 PM
‎07-12-2020 01:09 PM

Hello @ClareS26,

 

Thank you for reaching out to the Community! I went into your account to take a look and It does look like your email was sent out successfully. You may have been in a trial account when your list wasn't able to be clicked on due to our trial sending limit of 500 contacts. We are glad you were able to send out your email blast! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
0 Votes
ClareS26
Participant
In response to Zoe_H
‎07-20-2020 02:05 PM
‎07-20-2020 02:05 PM

yes, that was the problem. Trial account and too many contacts. We have subscribed and that solved the problem.

Thank you.

0 Votes
Frankie_P
Moderator
Moderator
In response to ClareS26
‎07-20-2020 05:20 PM
‎07-20-2020 05:20 PM

Hi @ClareS26 

 

You're very welcome! I'm glad we were able to help point you in the right direction. Please let us know if there is anything else we can help with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
0 Votes