New Editing Software Nightmare

Text_Editing
Regular Participant
Your new editing software is a nightmare. I'm losing images, getting double images, format, colour, and text errors. This email is taking way longer than usual to complete. I had to perform each part of this email separately and make a copy for each step. Your company should be paying me to create this email, not me paying your company. Please give me one month free. Thanks
1 REPLY 1
William_A
Moderator

Hello @Text_Editing ,

 

I wasn't able to recreate any of the issues you described, which is indicating it might be a more localized connectivity issue. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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