We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

New Subscribers - Unauthorized

LaurieA70
Real Estate

New Subscribers - Unauthorized

 
 
 
 

We have a continuing problem with unauthorized subscribers.  This last "Updated Subscriber Notice" dtd 9/14/2020 had 80 New Contacts, along with 15 unsubscribing due to being unauthorized.  The one  before that was 37 and all other previous range approx. 10. 

 

This is becoming annoying and disruptive.  Is their anything that Constant Contact can do to prevent this? 

 

 

Thank you,

 

 

 

1 REPLY 1
William_D
Moderator

Hello @LaurieA70 ,

 

Could you provide some additional insight on the source of these contacts? Are you using a sign up form you created through us, or that you constructed on your own? Is there any recurring domain or aspect (e.g. random numbers and letters for the name, excessively long, etc.) of the "unauthorized" unsubscribes?

 

If it's a form you developed, have you had a chance to reach out to our Web Services team to see if they have any insight on the form?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.