The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

New account

New Member

New account

We merely changed the name on our account, and have now lost all of our contacts and campaigns. We renewed our account and paid in full. John Hardy 

Tags (2)

Re: New account

Hi @JohnH0837 


I apologize for any confusion there may be with your account! If signing in causes all of your contacts and campaigns to go missing, it sounds like you may have logged into the wrong account. I took a peek at our system and can see you have two accounts. One is an empty trial account, the other is an account with contacts and campaigns still in it. In fact I can see you were able to get in touch with our Phone Support about this as well. They have created a ticket in our system to gain access to this account. A member of our Support team will contact you directly with any further updates on this account access process.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More