New email design version is a horror show

SueA97
Member

New email design version is a horror show

I am entirely hating this new software system.  Continuous clicking on the boxes to just type a word and the window disappears.  Happens every time.  Just tried to enter ONE email into a text window and the window kept disappearing afterwards.  

 

Also you try to change the color before typing?  Impossible.  it just types in whatever color it feels like.  Usually black, so if you are typing on a black background . . . you can't see it while you type.

 

Horrible edit system.  Consistently wasting my time.

2 REPLIES 2
Amanda_G
Employee

Hi @SueA97 , 

 

I certainly apologize. None of that sounds like the typical editing experience, and we'd love to troubleshoot exactly what is causing this to occur. At this time, if you are open to it, I'd like to offer you a callback from our support team. They would be able to perform a screenshare with you on your device and get down to the root causes of these issues, and hopefully resolve them for the future. 

 

Let us know if you would like to proceed with this, and I will open a ticket on your account for someone to give you a call as soon as possible. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Well that is not the only problem.  I doubt a screen share can fix the system which has so fewer options for design that it used to have including no HTML code.