Hi @SueA97 ,
I certainly apologize. None of that sounds like the typical editing experience, and we'd love to troubleshoot exactly what is causing this to occur. At this time, if you are open to it, I'd like to offer you a callback from our support team. They would be able to perform a screenshare with you on your device and get down to the root causes of these issues, and hopefully resolve them for the future.
Let us know if you would like to proceed with this, and I will open a ticket on your account for someone to give you a call as soon as possible.
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