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Newsletter is not posting on Instagram

TimothyF101
Participant
‎06-01-2023 03:25 PM
0 Votes
‎06-01-2023 03:25 PM

I am receiving an error when trying to post the newsletter on Instagram.  But there is no explanation or recommendation on how to fix.

1 REPLY 1
William_A
Administrator
Administrator
‎06-01-2023 05:09 PM
0 Votes
‎06-01-2023 05:09 PM

Hello @TimothyF101 ,

 

Does the post actually go through on the Instagram side, or does it also fail to post? Have you had a chance to try:

  1. disconnecting your Instagram profile from your Constant Contact account
  2. removing our permissions from the Insta profile / Meta business suite
  3. reconnecting your Insta account

... to see if that allows the posts to go through without the errors?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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