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No Idea how to add contacts awaiting confirmation

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Occasional Contributor

No Idea how to add contacts awaiting confirmation

There's no option to select these folks and simply add them. How am I supposed to do this? Please advise.

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3 REPLIES 3
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Employee

Re: No Idea how to add contacts awaiting confirmation

Hi @GenineT,

 

Thank you for reaching out to us through the Community. Contacts that are labelled as "Awaiting Confirmation" mean that they are currently inactive within your account until they confirm the confirmed opt-in email that was sent out to them. Since our contacts are all permission-based, they will have to respond to the email in order to become active and be able to be added to your lists. I would suggest that if you notice that it's been a little while since they have been in awaiting confirmation, and they haven't responded already, then they are probably good candidates to be removed from your database. Otherwise, you will have to wait until they respond. For more information on this, please click here. I hope this helps. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

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Member

Re: No Idea how to add contacts awaiting confirmation

Hmm - We are actually testing and two employee email addresses are sitting in the Awaiting Confirmation but the employee claims that they have not received the email. Not that I trust them to look in junk but that would then imply that the employee can never ever receive and email as CC will always track that? Is that right? Is there a way to delete and remove the memory of that person?

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Employee

Re: No Idea how to add contacts awaiting confirmation

Hello @MaryH3267,

 

I do apologize but the Constant Contact system will always remember the history so you don't accidentally send to a contact who has unsubscribed. This contact has unsubscribed and did not select the "one-time send" resubscribe link that was sent to them so they were put in awaiting confirmation. To resolve this, you will want to receive an email from this customer requesting to be put back on your list and then you will want to call our List Review department for further assistance. We do apologize for the inconvenience, but we have to make sure all of our customers gather the permission from their contacts before sending emails to them. Thank you for your understanding! 


Zoe H.
Community & Social Media Support

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