No PayPal button for event fees

SBritton
Participant

We have created an event and linked our business PayPal account but we do not have a PayPal button. When attendees choose to pay with PayPal, they are taken to a login site with our email address. They have to select guest checkout below it, and they are not managing this step. I see no reason in our set up or PayPal account causing this...why does Constant Contact take them to this login? 

1 REPLY 1
William_A
Moderator

Hello @SBritton ,

 

The reason you're seeing your email inserted automatically is because PayPal is recognizing the device that you've already logged into it on (or that you've recently logged into it on). If you attempt to register in Incognito or an unrecognized device / browser / IP address, it'll show the email address you entered for registration. For example:

 

Screenshot 2022-01-28 154103.jpg

 

If a person registering for your event doesn't have a PayPal account / is using an unrecognized device, PayPal will ask them to either login or checkout as a guest (sometimes displayed as that bottom button). If you have additional questions about how PayPal checkouts work, I'd advise reaching out to PayPal's support.


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William A
Community & Social Media Support
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