No access to My account and billing information


No access to My account and billing information

I can no longer find my account and our billing information when I log on. The old header is no longer visible.

Please get back and advice

Tags (2)

Re: No access to My account and billing information



Thank you for your post to the Community!


Oh no! I would be happy to assist! If you are unable to access the “My Account” or billing section of your account I suggest first trying on a different browser. If that does not work then I would suggest going to the “Contacts” tab of your account once you are logged in. Once you are there, you should see the person icon on the top right hand side of the page. Click on this and select “My Account” from the drop-down menu. You should be able to access your billing information on this page.


I hope that this allows you to access your billing information on the account but please let us know if this issue persists. Thank you for using Constant Contact, have a great weekend!


Evan G.
Customer Engagement Specialist
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Re: No access to My account and billing information

Hello @MortenW,


I just wanted to reach out and say that after another review of your account I was able to make a change that has brought the navigation bar back to your account. I apologize for any inconvenience this may have caused. 

Nick S.
Social Media & Content Manager

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