No email available to contact you?

Highlighted
Occasional Participant

No email available to contact you?

Our friend and subscriber Barbara Chavez is no longer receiving our emails.  We see that the code says "Email bounced as Suspended for Nov 10, 2017".  While we have no clue why this is happening and we feel that it happens too often, we want to request that you reinstate this email and any other of our emails where this is happening.  This subscriber specifically would like to resume receiving our emails immediately if possible. 

 

Thanks

Darryl Schoenstadt

5 REPLIES 5
Highlighted
Occasional Participant

Re: No email available to contact you?

 
Highlighted
Employee

Re: No email available to contact you?

Hello @DawnKatarS,

 

Thank you for contacting the Community! 

 

We checked the email and it does not appear to be suspended any longer. It could have been on a temporary suspension and has since gone back to being active. Please let us know if it bounces again. 

 

Here is our Account Review Team's information, they are dedicated to troubleshooting issues such as these.


Thank you!

 

Mariah_P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Highlighted
Occasional Participant

Re: No email available to contact you?

It is still bouncing.  She also tried to re-submit her email address and the software distorted what she put in.  Her name is Barbara  and her email address is:   Would appreciate your looking further into this as she is upset to be missing our messages.  

 

Also, is there a way to sort for emails that are being bounced.  This has happened to many of our subscribers over the years who do not understand why they suddenly stop receiving messages from us.

 

Finally, has this community email replaced what used to be a simple email where we could contact customer service?  I have been unable to find that.

 

Thank you

Highlighted
Employee

Re: No email available to contact you?

@DawnKatarS

 

Thank you for getting back to us.

 

I have taken a deeper look into that contact within your account and I think I know what is happening. There are two records for that contact. One with the correct email address and another with “Barnton” added to the end. I would suggest deleting that second address. As for the first, I am seeing that there was still a block on our end. I have lifted that block. You should now be able to send to them without any issues.

 

The best way to see your bounced email addresses is to go to the “Reporting” tab. Here you will see all of the reporting history from your campaigns. Within these reports you will find the “Bounce Rate” column. You can go through this to capture all of your bounces on a campaign by campaign basis.

 

Finally, I do apologize but we no longer offer email support. You can give us a call or start a chat Mon-Fri or reach us on Twitter over the weekends. Click Here for our contact information.

 

I sure do hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Highlighted
Employee

Re: No email available to contact you?

Hello @DawnKatarS,

 

Thank you for your reply! After looking further into your account it looks like everything has been taken care of. Please let us know if you need any additional assistance!


Thank you!

 

Mariah_P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Register for our "Making Sense of Online Marketing for Retail" Webinar

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.

Read More
Featured