Jun 18, 2020 8:43:20 AM
I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.
I do not like this new idea. I will need you to recreate the newsletter for us. We paid for the template you made and I am not paying again to recreate it. Please let me know when this can be done. We need our next newsletter to go out on Tuesday, June 16, 2020. Thank you.
Hello @AmyJ322 ,
Since we're unable to recreate the issue, could you please provide some answers to the following troubleshooting questions?
I took a look in your account and it looks like the copy feature has been removed from your account because you are using the older, not mobile responsive version of Constant Contact. You will need to create a new email campaign in order to use the copy feature again using our mobile responsive and user friendly templates. We can submit a request to convert your last email into the new updated system. That will take up to 3-4 business days to complete. I do apologize for any inconvenience this may have caused. Unfortunately, the older templates you are using may have formatting issues when sending and are not mobile responsive.
Hello @JeffLewis ,
If the email you're trying to copy is a Legacy Email type, then you were likely one of the accounts in the most recent wave of retirements that we sent emails about. I'd recommend recreating the campaign you're trying to copy in the current editor.
Hello @susanb4 ,
I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders.
If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.
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