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No longer able to copy legacy email

Top Answer
Frankie_P
Moderator

Hello everyone!

 

I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.


Highlighted
Frequent Visitor

Can't Copy an email to edit! I need to send out an email tonight. Chat/customer service is closed!

I need to send out an email tonight.  The chat and customer service is closed!

The copy command is not present any longer.  Please advise on how I can access.

Thank you!

Highlighted
Occasional Visitor

Re: Can't Copy an email to edit! I need to send out an email tonight. Chat/customer service is clos

Me too. This is bull**bleep**. 

Highlighted
Regular Visitor

Re: Can't Copy an email to edit! I need to send out an email tonight. Chat/customer service is clos

They say that the code gets "cluttered" when making a copy.
It is a code issue, not a customer issue.
A good coder could solve this issue.

Highlighted
Occasional Visitor

Copy email

Does anyone know what happened to the copy email button?

 

Tags (3)
Highlighted
Regular Visitor

COPY - duplicate and Revise

I do not seem to be able to COPY emails and revise options
Tags (3)
Highlighted
Moderator

Re: COPY - duplicate and Revise

Hello @AG_Festivities ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created. You can ask one of our phone agents for more details on this type of paid service.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
Occasional Contributor

Re: How can I send out my mailing tonight?

We had not been informed of this change. I send out my mailing tonight for delivery tomorrow. It announces my radio show tomorrow among other things. I always copy and revise the previous mailing. I've done this every week for years. Now how can I send it out tonight? This is terrible.

 

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Occasional Contributor

Re: How can I send out my mailing tonight?

I'm not an "occasional" contributor. I'm a director of the New Journalism Project. I send out our mailer once a week, every week.

Now I can't send it out and we had no warning.

What is your suggestion?

We may have to find another provider

Thorne Dreyer

Highlighted
Moderator

Re: Copy email

Hello @Johnv09163 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created. You can ask one of our phone agents for more details on this type of paid service.

 

 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
Moderator

Re: Copy email

Hello everyone!

 

I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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