Non existent contacts

Global-Minnesota
Regular Participant

Non existent contacts

We have a few emails that are registering as 'non existent' even though we know they exist.  What can we do about this?

1 REPLY 1
William_D
Moderator

Hello @Global-Minnesota ,

 

If an email's server or ISP reports them as non-existent to us, then the reporting will reflect them as such

 

Here are some general best practices for deliverability.

 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.


William D
Community & Social Media Support

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