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Not All Unsubs Unsubscribed

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Occasional Visitor

Not All Unsubs Unsubscribed

My daughter is listed as unsubing from a list. I asked her about it and she claims, "No Way." She is also listed as having clicked, "content no longer relevant." How could that happen? Because of this little issue, can I then assume that the data regarding unsubs is less than completely reliable?

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Moderator

Re: Not All Unsubs Unsubscribed

Hi @JimA705

 

I apologize this has happened with your contact! Does your daughter forward the emails she receives from you? Something we have seen in the past is a contact will be accidentally unsubscribed through a forwarded email. This can happen because the person who receives the forward doesn't realize the email was not sent to them directly. Then when this person goes to unsubscribe themselves they really unsubscribe the wrong person. Because of this I suggest to follow the steps of resubscribing your daughter to your account. I apologize for any inconvenience this may have caused!


Frankie.P
Community & Social Media Support

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