Not Helpful

Health Practitioners & Centers

Not Helpful

Hello, I have been a long-time customer (since 2010). As my email list is growing, I am need of a resource to find out who is NOT OPENING my emails over a set period of time (3 months for example) so I can delete them from my email list. This is very important to improve email reporting and email open-rates. When will you have a resource that makes this simple to do? Thank you!


Hi @Dr_David_Jockers,


Thank you for bringing your question about a cumulative Did Not Open list here to the Community Forum. I'm very sorry that we currently do not offer that report as a clickable feature. I will definitely get your feedback to the proper channels. Until we have such a feature, there is a way to generate that report. Here is a link to another Community post about how to generate that report in your account. Please let us know if you have any other questions!



Gwendolyn B
Customer Engagement Specialist
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