Not Receiving Messages

MelindaS38 · ‎02-25-2020

Many of my colleagues - myself included - are not receiving our messages from Constant Contact. Sometimes they come to Clutter or Spam, but for the past few months, they haven't gone to any of my mailboxes. Would love some clarification.

Frankie_P · ‎02-25-2020

Hi @MelindaS38

I apologize you're having this experience with your email campaigns! I can understand how important it is to receive these campaigns as you should. If you and your colleagues are not receiving campaigns and are using the same email domain, I would suggest whitelisting Constant Contact. We have also seen cases where emails can not be delivered due to content or even the subject line. Are you able to receive a blank test with an altered subject line? We also have Deliverability Specialists available by phone. In fact I can see you were able to get in touch with this team by phone today. Are you still in need of assistance?

Frankie.P
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