Not Receiving Test Emails

CarrieG65047
Campaign Collaborator

I am working on a email campaign and I am trying to send out a test email (work place email) and it is not being received. As soon as a I click the "Send Now" button it gives me a message that it was sent. I looked in the junk mail and it's not there either. I tried sending it to a personal gmail and yahoo email and those did go through but I really need to be able to send test emails to my workplace emails. What possible could be wrong? Please help!

Top Answer
Zoe_H
Employee

Hello @CarrieG65047,

 

Thank you for reaching out to the Community! We completely understand how important it is to receive test emails. Content in your email newsletter could be causing this issue. You can troubleshoot this by sending yourself a test of a completely blank newsletter with a default or generic subject line to see if that goes through to your inbox or not. If it does, then it is definitely your content that is getting caught in your security filters. You can also give our delivery team a call for more information. Thank you! 


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