Not being able to upload a .gif

LBBC
Participant

Not being able to upload a .gif

Hi all,

I've tried uploading several different gifs many times, resized the file to meet requirements for it to be under 5mb and still getting an error that my file cant be uploaded. No explanation is given why, only that I should try saving it in a different format....but that would defeat the purpose . I want gif in my newsletter for a reason. How do I get this fixed? thnx in advance

Top Answer
Adrienne_B
Employee

Though it is an experience we are continuing to troubleshoot we have seen GIFs successfully upload after being edited in Photoshop. If you have access to Photoshop you too can try opening your image in Photoshop > selecting file > export > Save for Web > Leaving the default settings and clicking save. If you do not have access to Photoshop we would suggest uploading your GIF to another image host and adding it into your email as a URL instead.

 

You can also compress the gif to make the file smaller. While we do not offer this service, there are websites that can do this for you. You should only need to compress the gif a small amount in order to keep the quality. 


23 REPLIES 23
Adrienne_B
Employee

Though it is an experience we are continuing to troubleshoot we have seen GIFs successfully upload after being edited in Photoshop. If you have access to Photoshop you too can try opening your image in Photoshop > selecting file > export > Save for Web > Leaving the default settings and clicking save. If you do not have access to Photoshop we would suggest uploading your GIF to another image host and adding it into your email as a URL instead.

 

You can also compress the gif to make the file smaller. While we do not offer this service, there are websites that can do this for you. You should only need to compress the gif a small amount in order to keep the quality. 


Adrienne B.
Community & Social Media Support

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Bennied97
Regular Participant

Following up on this to see if there was resolution on this, I am having a similar if not the error on my end. 

 

I am outputting a gif from ezgif.com. When I try to upload the 2.77mb gif, I get the below error message.

 

Please let me know if this can be resolved. Happy to send along the gif are your input. 

 

 Screen Shot 2019-03-13 at 4.42.21 PM.png

 

Hi @Bennied97 

 

Thank you for reaching out to the Community! I took a look at your account and can see one of our Support agents was able to help look into this experience further with you. I would however like to share our response here in the Community as well. Receiving this error with trying to upload certain GIF images is something our support is continuing to troubleshoot. Though we do not currently have a time estimate of when this will be resolved, there are two workarounds we suggest:

 

  • Open your GIF image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
  • Upload the GIF image to an outside image host and add it into your email through a URL.

 

If there is anything else we can help with in the meantime, please feel free to reach out again.


Frankie.P
Community & Social Media Support

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Bennied97
Regular Participant

Hi Everyone.

 

I found a work around if you don't have photoshop (like me) 

 

If you have a video you can feed it through either of  the below sites to make it smaller and crispier.  The first one is probably the best internet gif maker with relatively robust controls like cropping and resizing. (I have zero authority on this matter and this opinion is my own)

 

https://ezgif.com/


The output from this will not upload to Constant Contact - bummer. So, a work around I discovered is this another web based compressor app, which can be used to compress, but to just output if you have used the above. The name is a little aggressive but it seems to do the trick. 

https://compress-or-die.com/gif

 

As the name kinda indicates, gif making is a Dark Art, so these outputs may make your gif larger or smaller and you may not understand why. I don't understand why either, who is Floyd-Steinberg anyway? Just keep trying different stuff until it works, so many options!

 

Maybe there is a Reditt sage who can explain, but really whatever, Im going to lunch.

 

Good Luck! 

 

Hi @Bennied97 

 

Thank you for sharing these sites you've used here in the Community! We hope your suggestions can help any other user that may be having the same experience as you.


Frankie.P
Community & Social Media Support

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MarkG876
Regular Participant

Why hasn't this issue been fixed?? It's 2020 and still no workaround for this issue! Highly disappointed! There's no reason why a GIF file should not be compatible with the system you are using. 

Highly agree

There should be a fix for this - for users without photoshop or for whom the above described methods don't work.

Constant contact - please work on the matter

Thank you

IEOU
Occasional Participant

They still have not resolved this!!!

StaceyA32
Occasional Participant

I'm also having issues with this and it's infuriating. To make matters worse, it was working without a problem and then I tried to upload a newer version of the gif and it suddenly started giving me an error message. In the few months I've been working in Constant Contact, I find it to be extremely bare-bones. This is the last straw. I'm going to start looking for another product that actually has modern features.

JENNIFERP0702
Occasional Participant

VERY aggravating! Especially because sometimes I CAN upload a gif then next time not. I am wasting so much time on this problem. Please, please, fix this. Hopefully, J

user09512
Frequent Participant

Looking for a solution to this too. I've come across lots of old errors that aren't being fixed by Constant Contact. Not happy.

 

Hi @user09512. Could you clarify what errors you are seeing? Once we receive this information, we can further assist.  


Caitlin M.
Community Manager
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user09512
Frequent Participant

Hi Caitlin,
It's the same error as the above messages. Under 5mb GIF but deemed an incorrect file type for Constant Contact and won't upload.

 

Hello @user09512, I am sorry you're unable to upload you GIF image, we continue to see cases like this with other users as well.  As our engineering team works to resolve the issue we do have a couple a recommendations to assist in getting your GIF uploaded:

  • Open your GIF image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
  • Upload the GIF image to an outside image host and add it into your email through a URL.
  • Take the GIF to ezgif.com, and select GIF Optimizer. Use the lossy GIF to compress the GIF. It does not have to be much, the minimum is 5. (This does not always work, but we have had success with some GIFs.)

  • Convert the GIF to an MP4 video using https://ezgif.com/gif-to-mp4, then convert the MP4 back to a GIF (Leave the default settings throughout the process). This may not always work, but we've had success with some GIFs that the GIF optimizer workaround above wasn't able to fix. Video of this process:
    https://www.screencast.com/t/klJYhCbUSn



Mary S.
Community & Social Media Support

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user09512
Frequent Participant

Hi Mary,

I don't hold a license to Photoshop. I am uploading a file that Constant Contact says that it can handle - but it can't. I don't think purchasing another software tool is the solution - perhaps look at the error that all these other users are having and fix it within Constant Contact.

The Photoshop method worked flawlessly for me. The first try and it uploaded without issue.

 

This was very helpful. Thank you. 😁

This worked for me.  If you have a GIF but don't have Photoshop just start at the third bullet point: "Take the GIF to ezgif.comupload your GIF to...."  This seems needlessly complicated, but it VERKS!

SmithsonianCraftShow
Occasional Participant

I am having the same problem.  It loads, then the exact same file with a font color change won't load... it is super annoying.  When are you going to fix this problem?  All these files are way under 5MB, created on CANVA.  I don't want a work around.  I just need the system to work consistently.

 

I've had the same issues.  I spent an hour just trying to fix my file thinking it was on my side.  I did however download my "gif" as an mp4 in Canva as suggested.  I then used ezgif.com to convert the mp4 to gif and just had success uploading it to my newsletter.  I agree that this is an issue that needs fixing but hopefully it will be fixed more sooner than later.

ThelmaG91
Occasional Participant

ConstantContact - this has been a problem dating back to 2019. It's nearly May 2021 and it is still not resolved, even though time and again the company responses say that this will be rectified.

 

I, too, am getting the error code when trying to upload a .gif that meets size requirements. Why does CC require all these additional steps (that don't always work) in order to upload a functional .gif? 

 

Please advise on the status of the resolution.