Thank you for sharing your feedback with us! I apologize for any confusion there may have been as there is not one particular agent per account. Instead there is a team of support agents ready to help answer any questions you may have. Our support is also available here in the Community as well.
In fact, we would be happy to take a look at your account for any suggestions. First thing I noticed is that open rates are in the 30's with your click rates in the 10's. These are great! Most people average an open rate of 10-15% per campaign with an average click rate of 7.63%. One thing I can always suggest is making edits to what you already include. I took a look at a couple of your campaigns and can see for the most part the text is short and sweet with images. Have you tried emphasizing your books more? For instance, try changing the background colors to your sections. I also noticed you end every email with an email address for people to contact for more information. Make this email address stand out more, add it into a button!
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