Not receiving newsletter email - issue start on 10th May 2021

JasbirC8
Consulting & Training

Not receiving newsletter email - issue start on 10th May 2021

We have been trying to send our weekly newsletter and the email is not being send out

1 REPLY 1
William_D
Moderator

Hello @JasbirC8 ,

 

It looks like you already called in, however for visibility we wanted to make sure your issue was addressed here as well. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. One of these variables is safelisting, which can greatly aid in ensuring emails are allowed through, even after security updates, IP changes, etc. For more info on both types of safelisting:

 

Safelisting our domains in a security system

 

Safelisting email addresses in an email client or security system


William D
Community & Social Media Support

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