Not receiving the test emails sent from preview.

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Frequent Participant

Not receiving the test emails sent from preview.

Hi 

 

For some reason I am not receiving any of the test emails I send out of preview . Can someone please help with that.

Thanks.

1 ACCEPTED SOLUTION

Hi @JenniferM8464,

 

Great news!. After running some testing and having a closer look, I was able to find the source of the deliverability issue. It appears there is a link to a digital magazine that has some special characters that was causing the email to be held. (Link in email: Summer Camps and Aquatics Guide)

 

You can use a URL shortener to obtain a new, shorter URL to replace the current link in email to the guide. If you search for "URL shortener" you will find several websites that can take care of that for you. I have added an updated Support Copy in your account that has been updated and ready to send!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

15 REPLIES 15
Employee

Hello @JenniferM8464

 

I am sorry to hear that your test emails are not being received. I would like to try and help to see what could be going on. 

 

If you are using a gmail account to send your test to, make sure you check the "Promotions" folder to see if it is being sent there. 

 

If it is not a gmail, have you checked your spam or junk folder to see if the email is being filtered by your inbox? 

 

Also make sure you are not sending to a role address, like info@ or sales@; instead use a personal email to see if it is delivered. 

 

Please reach out to us if these steps do not help, we can continue to troubleshoot with you! 

Brittany W
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Hi Brittany,

 

I followed all the steps as advised , checked my promotions folder as well as spam but it its showing up anywhere . Infact I tried resending another test to my gmail but still haven't received it.

 

What do u suggest I do now?

 

Thanks.

 

 

 

 

Hello @JenniferM8464,

 

I am sorry that you are still not receiving test emails of your campaign. I can definitely look into this further. Please send the following information to social_support(at)constantcontact(dot)com:

 

  1. The name of the campaign you are trying to test
  2. The email address you are sending a test to
Jordan E
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Hi Jordan_E,

 

I am trying to send the "*****" campaign test email to "**** "

 

Thanks.

 

 

Hello @JenniferM8464,

 

I would recommend deleting your most recent post for account security. Thank you for the information. I am researching this issue and we'll let you know if we are able to determine why you aren't receiving tests of your email.

Jordan E
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Hi @JenniferM8464,

 

Great news!. After running some testing and having a closer look, I was able to find the source of the deliverability issue. It appears there is a link to a digital magazine that has some special characters that was causing the email to be held. (Link in email: Summer Camps and Aquatics Guide)

 

You can use a URL shortener to obtain a new, shorter URL to replace the current link in email to the guide. If you search for "URL shortener" you will find several websites that can take care of that for you. I have added an updated Support Copy in your account that has been updated and ready to send!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Frequent Participant

My issue seems to have been resolved after I amended the URL. 

 

I wish I received an error message when trying to save the link letting me know that my links should not have special characters or the length of the link needs to be reduced. 

 

Anyways will keep this in mind for future.

 

Thanks. Appreciate your help in resloving my issue.

Hi @JenniferM8464,

 

You are very welcome! Great point, I will pass that feedback along.

 

Thank you!

 

 

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Occasional Participant

No offense, but we have dozens of events that we have links generated in a CRM, and it is highly inefficient to have to go to a completely different platform and recreate a new URL for each event.  Maybe CC should think about amending this particular gatekeeper.  It's ridiculous.  Especially as it is only affecting the preview feature.

 

My two cents.

Hi @DebbieT14

 

Thank you for reaching out to the Community with your feedback on our event links. I can definitely understand how important it is to shorten these links. I took a peek at your account and can see links in your emails don't have special characters that would affect your email from being delivered properly. Because of this I would suggest whitelisting Constant Contact.

 

Are your test previews going into your spam/junk folder? Also, what is the name of one of your campaigns you're experiencing this with? Once we have these details we can troubleshoot this further for you. Feel free to also reach out to our Deliverability Specialists. These support agents can help look further into this email campaign or any other campaign that may not be delivering to your inbox.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

And, the original post was over a year ago, and we just started experiencing this issue.

2 Years later and I had to google how to fix this... still no warnings or email... nothing to let me know what is the problem... Why does Constant Contact not let us know?

Occasional Participant

I am also not getting my test emails hello... you may want to fix this! it's 2019

Occasional Participant

I am not getting my test emails

Hello @BrianB8065 ,      

 

Are your test previews going into your spam/junk folder? Also, what is the name of one of your campaigns you're experiencing this with? Once we have these details we can troubleshoot this further for you. Feel free to also reach out to our Deliverability Specialists. These support agents can help look further into this email.


Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.