Not receiving the test emails sent from preview.

SOLVED
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Occasional Contributor

Not receiving the test emails sent from preview.

Hi 

 

For some reason I am not receiving any of the test emails I send out of preview . Can someone please help with that.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
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CTCT Employee

Re: Not receiving the test emails sent from preview.

Hi @JenniferM8464,

 

Great news!. After running some testing and having a closer look, I was able to find the source of the deliverability issue. It appears there is a link to a digital magazine that has some special characters that was causing the email to be held. (Link in email: Summer Camps and Aquatics Guide)

 

You can use a URL shortener to obtain a new, shorter URL to replace the current link in email to the guide. If you search for "URL shortener" you will find several websites that can take care of that for you. I have added an updated Support Copy in your account that has been updated and ready to send!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

15 REPLIES 15
Highlighted
CTCT Employee

Re: Not receiving the test emails sent from preview.

Hello @JenniferM8464

 

I am sorry to hear that your test emails are not being received. I would like to try and help to see what could be going on. 

 

If you are using a gmail account to send your test to, make sure you check the "Promotions" folder to see if it is being sent there. 

 

If it is not a gmail, have you checked your spam or junk folder to see if the email is being filtered by your inbox? 

 

Also make sure you are not sending to a role address, like info@ or sales@; instead use a personal email to see if it is delivered. 

 

Please reach out to us if these steps do not help, we can continue to troubleshoot with you! 

Brittany W
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Highlighted
Occasional Contributor

Re: Not receiving the test emails sent from preview.

Hi Brittany,

 

I followed all the steps as advised , checked my promotions folder as well as spam but it its showing up anywhere . Infact I tried resending another test to my gmail but still haven't received it.

 

What do u suggest I do now?

 

Thanks.

 

 

 

 

Highlighted
CTCT Employee

Re: Not receiving the test emails sent from preview.

Hello @JenniferM8464,

 

I am sorry that you are still not receiving test emails of your campaign. I can definitely look into this further. Please send the following information to social_support(at)constantcontact(dot)com:

 

  1. The name of the campaign you are trying to test
  2. The email address you are sending a test to
Jordan E
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Highlighted
Occasional Contributor

Re: Not receiving the test emails sent from preview.

Hi Jordan_E,

 

I am trying to send the "*****" campaign test email to "**** "

 

Thanks.

 

 

Highlighted
CTCT Employee

Re: Not receiving the test emails sent from preview.

Hello @JenniferM8464,

 

I would recommend deleting your most recent post for account security. Thank you for the information. I am researching this issue and we'll let you know if we are able to determine why you aren't receiving tests of your email.

Jordan E
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Highlighted
CTCT Employee

Re: Not receiving the test emails sent from preview.

Hi @JenniferM8464,

 

Great news!. After running some testing and having a closer look, I was able to find the source of the deliverability issue. It appears there is a link to a digital magazine that has some special characters that was causing the email to be held. (Link in email: Summer Camps and Aquatics Guide)

 

You can use a URL shortener to obtain a new, shorter URL to replace the current link in email to the guide. If you search for "URL shortener" you will find several websites that can take care of that for you. I have added an updated Support Copy in your account that has been updated and ready to send!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Highlighted
Occasional Contributor

Re: Not receiving the test emails sent from preview.

My issue seems to have been resolved after I amended the URL. 

 

I wish I received an error message when trying to save the link letting me know that my links should not have special characters or the length of the link needs to be reduced. 

 

Anyways will keep this in mind for future.

 

Thanks. Appreciate your help in resloving my issue.

Highlighted
CTCT Employee

Re: Not receiving the test emails sent from preview.

Hi @JenniferM8464,

 

You are very welcome! Great point, I will pass that feedback along.

 

Thank you!

 

 

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Highlighted
Occasional Participant

Re: Not receiving the test emails sent from preview.

No offense, but we have dozens of events that we have links generated in a CRM, and it is highly inefficient to have to go to a completely different platform and recreate a new URL for each event.  Maybe CC should think about amending this particular gatekeeper.  It's ridiculous.  Especially as it is only affecting the preview feature.

 

My two cents.

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