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Not too happy

JillR031
Participant
‎12-29-2021 07:51 PM
‎12-29-2021 07:51 PM
Why is there a warning going out to everybody not to open the email that you guys send for me? Whatever is causing this I would think that you guys would not have a problem. I can't pay for a service and have people not want to open my emails
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William_A
Administrator
Administrator
‎12-30-2021 10:31 AM
‎12-30-2021 10:31 AM

Hello @JillR031 ,

 

Can you please provide a screencap or the exact wording of the message? Is it occurring in your test sends or live sends? Is it occurring for everyone you send the email to, or just ones in your organization / using the same internal domain as you? Does applying authentication or making sure your email address / our domains are safelisted in your internal systems alleviate the issue? If there's a button for Looks Safe, does simply clicking that make your other test emails open without warning?


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William A
Community & Social Media Support
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