Hello @JacquelineD52 ,
It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed.
If none of those alleviate the issues, could you please provide a screenshot of your speed test, including the More Info section? Once we have that we can do some more advanced troubleshooting as needed.