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Now , My account is temporarily deactivated... Please make my account Inactive ...

KewalE9
Participant
‎11-28-2017 01:20 AM
‎11-28-2017 01:20 AM

Now , My account is temporarily deactivated... Please make my account Inactive ...

Hiii Sir,

 

In my account, shows a dialog-box ( We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time). 

I tried to reach you by made a call or mail, but can't reach you... Please, give a solution to re-activate my account. Here, I attached my mail ID... Please, send the details why you was deactivated my account temporarily...

Kindly, mail to the given mail ID -

 

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11 REPLIES 11
Mariah_P
Employee
Employee
‎11-28-2017 11:26 AM
‎11-28-2017 11:26 AM

Hello @KewalE9,

 

Thank you for contacting the Community! I apologize that your account was temporarily deactivated. You should be able to log into your account now without any issues. 

 

Please let us know if you have any further questions!


Thank you! 

Mariah_P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
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AssadK9
Participant
In response to Mariah_P
‎11-29-2017 05:53 AM
‎11-29-2017 05:53 AM

Hi

I am facing the same problem, please help.

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Caitlin_M
Administrator
Administrator
In response to AssadK9
‎11-29-2017 08:54 AM
‎11-29-2017 08:54 AM

Hello @AssadK9. Thanks for coming into the Community! It looks like you need to call into our Account Review team regarding your account status. Here is a link to their phone numbers and hours of operation. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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JoharO5
Occasional Participant
In response to Caitlin_M
‎12-18-2017 01:06 AM
‎12-18-2017 01:06 AM

Hi, I am trying to login to my account it says :We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time. 

I am trying to get in touch India number but it is keep ringing. What is the matter?? 

How can I reactivate it??

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Caitlin_M
Administrator
Administrator
In response to JoharO5
‎12-18-2017 09:21 AM
‎12-18-2017 09:21 AM

Hello @JoharO5. We are not able to discuss account specifics here in the Community but it looks like you need to speak with our Account Review team regarding the status of your account. Here is a link to their phone numbers and hours of operation.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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JoharO5
Occasional Participant
In response to Caitlin_M
‎12-18-2017 09:37 PM
‎12-18-2017 09:37 PM

Read my post again. I have mentioned "I am trying to get in touch India number but it is keep ringing." So there is no way I could contact them. If you cannot give resolution then give me a way to fix it.

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Caitlin_M
Administrator
Administrator
In response to JoharO5
‎12-19-2017 08:41 AM
‎12-19-2017 08:41 AM

Hello @JoharO5. I'm sorry that you are having contacting our Account Review department but we'd like to see how we can help you get in touch with them. Could you please email us at social_support(at)constantcontact(dot)com with your username and a reference to this post? Thank you!


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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JohnD226
Participant
In response to Caitlin_M
‎02-07-2018 06:52 AM
‎02-07-2018 06:52 AM

Hi, I am trying to login to my account it says :We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time.

 

Please help me regardint this

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Lucas_D
Employee
Employee
In response to JohnD226
‎02-07-2018 09:53 AM
‎02-07-2018 09:53 AM

Hi @JohnD226,

 

Due to security reasons, we cannot discuss account specifics here in the Community, but it looks like you need to speak with our Account Review team regarding the status of your account. Here is a link to their phone numbers and hours of operation.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
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JaneenC27
Participant
‎05-21-2018 12:49 AM
‎05-21-2018 12:49 AM

I am facing same issue and I have to wait until tomorrow to call...you guys should give us an idea or a list of possible reasons, this is, in my opinion, bull**bleep** and I have started with TONIGHT! the thing is you people have my contacts, we should at least be able to get those, I will be telling everyone about this.  THANKS A LOT

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Evan_G
Employee
Employee
In response to JaneenC27
‎05-21-2018 02:18 PM
‎05-21-2018 02:18 PM

@JaneenC27,

 

Our account review team will be able to share the reasons for your account being disabled when you have a moment to give them a call. In the meantime I do apologize for the inconvenience this has caused.

 

Please let us know if you have additional questions.

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


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