Number of Opens

[JulieL162]

For the past few months the amount of OPENS has dropped dramatically.  We used to have 40-50% rate, but has now dropped to 3-5%.  Does Constant Contact know why this would be happening?  Thank you.

[JulieL162]

Hello @JulieL162 ,

I would recommend speaking with our delivery team , as that dramatic of an open rate decrease screams delivery issues to me. One thing that I immediately noticed was that you have your own domain, so you may want (or need) to consider switching to self-authentication to ensure the best delivery.

[William_A]

Hello @JulieL162 ,

I would recommend speaking with our delivery team , as that dramatic of an open rate decrease screams delivery issues to me. One thing that I immediately noticed was that you have your own domain, so you may want (or need) to consider switching to self-authentication to ensure the best delivery.