Number of bounces (31) vs. contacts listed (14)

BrentS908
Occasional Participant

Number of bounces (31) vs. contacts listed (14)

why does it show 31 bounces, but only lists 14 contact names on a recent campaign?
1 REPLY 1
Caitlin_M
Administrator

Hello @BrentS908. I did find the campaign you were looking at and I see what is going on. The 14 names you were seeing when viewing the reporting were contacts that were Recommended for Removal. These are contacts that we have seen as bouncing repeatedly. If you use the display dropdown (highlighted in red), you can narrow down contacts by their bounce type or the contacts we suggest to remove from the account. By selecing All Bounce Types, you should be able to see all 31 bounced emails.

 

bouncetypes.png


Caitlin M.
Community Manager
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