Number of contacts

TammyF688
Participant

Number of contacts

If I have less email addresses/contacts in my account than my plan, does the plan adjust automatically or do I have to call and adjust my plan?

1 REPLY 1
William_D
Moderator

Hello @TammyF688 ,

 

Since Billing is based on the previous month's maximum number of contacts, it can take up to two months before the lower tier is reflected in your account. With that in mind, our Billing team may be able to work with you, if you can show that you haven't emailed to that maximum number of contacts within the past month.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.