Old Newsletters - Broken Images

SundogMedia
Participant

We have a bunch of old newsletters which now display broken images.

 

For example, 

 

Here's an image source which is broken: 

 

Can Constant Contact redirect these links to the appropriate directory, or what would it take to fix these? There are many; I'm guessing the storage structure for old archives must have changed? Some photos on the old archives still work, however.

 

We appreciate any assistance you can provide, thanks.

3 REPLIES 3
William_A
Moderator

Hello @SundogMedia ,

 

If the image as deleted from your Library, or was inserted via URL and then that URL was later deleted, there wouldn't be a way to change this, especially since the emails have already been sent.


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William A
Community & Social Media Support
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Hi William,

 

No images have been deleted from the Library, but all of them are obviously sourced to a URL regardless. The URLs of the broken images are hosted at "ih . constantcontact . com..." - so something must have changed on Constant Contact's end for these to break.

 

The images that still work are hosted at "files . ctctcdn . com..."

 

Does the "ih . constantcontact . com" directory still exist for hosting users' images?

Hello @SundogMedia,

You may need to give us a call to see if we have any options for restoring your images in old newsletters. 


Zoe H.
Community & Social Media Support

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