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One of my contacts is not receiving my messages

TamsenH
Participant

One of my contacts is not receiving my messages

Two of my contacts have been sent several messages but have not seen/received recent messages. They both have gmail accounts. Could this be an issue?
1 REPLY 1
Natalie_B
Moderator

Hi @TamsenH

 

It could be an issue with their email client if they both use gmail, but in order to properly diagnose the issue and work towards resolution I recommend calling our support department and selecting option "2" to speak to our team that specializes in deliverability issues. 

 

Thank you!

Natalie B.
Social Media Marketing Manager