Ongoing problem with image folders

DavidG3480
Participant

When I try to see my image folders, I can only see 4 of the them. I have to zoom out to under 50% to see them all, which is very inconvenient. I was told weeks ago that this was a problem on your end and would be fixed.

 

Worse than that, when I do see the folders, not all the images show. The first folder shows all the photos, but all the folders after that have no or just a couple of the photos; for example, 2 instead of 10 that should be there. 

 

This is in when creating a campaign and going to images to add an image. They show in the folders when I'm in my library, but I cannot put an image in a campaign from the library. 

 

To find an old image, I have to scroll through ALL of my old photos until I come to it. I usually resort to taking a screen shot from the library. 

 

I have tried 2 different browsers on 2 different computers. On Constant Contact advice, I have restarted my computer and cleared the cache, history, photos, cookies, but still cannot access the folders.

 

Please advise. 

1 REPLY 1
Zoe_H
Employee

Hello @DavidG3480,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience this has caused. We are still working on this issue at the moment, and I will track your feedback on this so you can be notified if any updates happen. For now, please follow the steps below for a workaround. 

 

- Insert an image block
- Edit the image
- Select the image folder, or search for image by name


Zoe H.
Community & Social Media Support

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