Oops! Cannot save your changes

WilliM9
Occasional Participant

Two weeks ago, after several days of getting the Oops! Cannot save your changes message every few minutes, I was told by Constant Contact that the problem was on their end and they'd notify me when it was fixed. I've heard nothing and, two weeks later, I'm still struggling to get out my emails because of this continuing problem. On my end, I've done all the recommended actions -- cleared cache, tried it in other browsers, etc.

What is the problem and is it going to be fixed or is the only solution to change email marketing companies? After three years with CC, I'd rather not do that.

1 REPLY 1
William_A
Moderator

Hello @WilliM9 ,

 

I'm not sure why chat support always defaults to the "this appears to be an issue on our end" terminology, however what you're running into is a connectivity error. These are most commonly caused by a caching error, incompatible browser extensions (particularly pop-up and ad blockers erroneously triggering from the site's basic functionalities that have nothing to do with ads), or a hyper-aggressive VPN or other security program. Very old devices (e.g. 10+ year old tablets, phones or computers) can also cause intermittent connectivity issues as they're not always fully compatible with up-to-date browsers and apps. It's also worth checking to make sure the browser(s) you've tested in are truly 100% up-to-date (links in the connectivity article).

 

To add onto chat's troubleshooting, are you experiencing this issue on other devices or networks - switching wifis, ethernet, or to mobile data? Does disabling any extensions or security programs / apps you're running allow you to work in your account as expected?

 

The last thing I'd advise looking into would be switching from the 3ge to the CPE (cross device / platform editor) early, rather than waiting for the rolled out migration for your account. While you may have to do some basic, manual reconstruction of your template in the newer template setups, it may help overcome this issue, if it's something affecting those templates specifically. If you need extra assistance, I'd advise calling our general support so they can screenshare and provide live assistance and guidance.


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William A
Community & Social Media Support
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