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Oops I am sorry. Something went wrong

FatherG
Participant

Oops I am sorry. Something went wrong

As a whole, I really do like Constant Contact, but I am finding more and more issues where I am not so sure I can trust CC.  I am tired of working on a newsletter just to have a pop-up spring on me, "Oops I am sorry. Something went wrong.  Please refresh."  I do not feel like seeing "OOPs"  when I have been working hard on a project just to see all my time and energy wasted, AND that I have to then redo my work.  I know you have auto-save, but it does not always work.  At this point, every time I write a sentence or two, I now hit save because I do not trust the system.

 

The other issue is, I am discovering that your computer or system is "unsubscribing" people who DID NOT unsubscribe.  

 

Russell A. Griffin

 

PS  I just went to hit the send button and a red banner went up saying that something went wrong.

 

PS 

3 REPLIES 3
William_D
Moderator

Hello @FatherG ,

 

As far as the "Oops sorry" issue, how often does this occur? Does it only seem to be an issue when the system attempts to auto-save after every 3 changes? Does using a different browser or going Incognito / Private browsing alleviate the issue at all? Or does clearing your cache improve the experience?

 

As far as unsubscribes, our system does not unsubscribe anyone. People primarily only unsubscribe if they click the SafeUnsubscribe link at the bottom of emails. If a contact does get unsubscribed without action, then it's either an action by their email client/ISP, or due to them forwaridng the email to someone who clicked the unsubscribe button.


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William D
Community & Social Media Support
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BrianK9419
Participant

Same for me.  I switched from Chrome to Chrome ignito. No improvement. Switched to Avast browser. No improvement. Cleared browsing history.  No improvement. Avast has no extensions, but apparently not the cause.

This happened months ago and now it's back.

I even put my phone on airplane mode and left my bluetooth watch upstairs in my home. Moved farther away from other laptops. Still no improvement.

Does the issue occur on other networks, or are you running a VPN? If you're running any security programs on your current network, please check and see if you need to safelist our domains with them to avoid interference with site functions. If not applicable, or if it doesn't alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.