I'm concerned about my recent low open rate with my campaigns.
I checked my spam score and got a Perfect 10/10....
on 28th Oct - I used an email templated I created with Stripo and got a 25% open rate based on approx 3,600 contacts
3rd Nov - I used Constant Contact and only achieved a 13% open rate
Looking over the 60 campaigns I have sent through Constant Contact (not including resends) my open rates for emails are between 18% and 21%
So why have I achieved such a low open rate this time round?
Any suggestions? Tweeks?
Hello @user28427 ,
It looks like you've already spoken with our Review team a bit over email. I'd suggest calling them during their hours of operation, that way they can go into greater detail and specifics regarding your DKIM issues.
We can also submit a callback ticket for you with a 24 business-hour turnaround, if needed. If so, please update your account's phone number by going to My Account > Personal Information, then just let us know you need the callback.