Thank you for reaching out to us through the Community. I am sorry to hear that you had a tough time reaching out to us. Our Support team is open from 8 am - 8 pm ET Mondays through Thursdays. On Fridays we are open from 8 am - 9 pm ET. You can find our hours of operation and contact information by clicking here. Please let us know if this the correct contact information you are using. Also, we will be happy to answer any questions that you may have for us here in the Community. If you can explain your inquiry in detail we will be able to guide you accordingly. Thank you!