Opens tracking

Occasional Organizer

Opens tracking

Correct me if I'm wrong - but if a user's email client asks them to approve downloading images to protect their privacy - "opens" aren't tracked unless they do.


Is that correct?

CTCT Employee

Re: Opens tracking

Hello @ErichS51,


Thank you for reaching out to the Community! That is one action that has to be done in order for an email to register as an open. It can be different for each email client though. Sometimes it is registered by time spent on reading an email as well. Click here for more information about how to improve your open rates! Thank you. 

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More