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Opens tracking

ErichS51
Participant

Opens tracking

Correct me if I'm wrong - but if a user's email client asks them to approve downloading images to protect their privacy - "opens" aren't tracked unless they do.

 

Is that correct?

1 REPLY 1
Zoe_H
Employee

Hello @ErichS51,

 

Thank you for reaching out to the Community! That is one action that has to be done in order for an email to register as an open. It can be different for each email client though. Sometimes it is registered by time spent on reading an email as well. Click here for more information about how to improve your open rates! Thank you. 


Zoe H.
Community & Social Media Support

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