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Opt-Out Management

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JonathanG5842
Rookie
‎03-03-2021 02:54 PM
0 Votes
‎03-03-2021 02:54 PM

If I add emails to two separate lists and they opt-out, are they unsubscribed from both lists or just the one list that the emailed derived from?

1 ACCEPTED SOLUTION
Kara_D
Employee
Employee
‎03-03-2021 06:32 PM
‎03-03-2021 06:32 PM

Hi 

 

Thanks for reaching out to the Community with your question! If you add multiple list options on your Update Profile Form your contacts will have the option to unsubscribe from all lists, or stay subscribed to any of the lists displayed.

 

I recommend making these list names customer facing to avoid confusion for the person unsubscribing. Example: General Interest as opposed to Contact Import 3/2.

 


Kara.D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Kara_D
Employee
Employee
‎03-03-2021 06:32 PM
‎03-03-2021 06:32 PM

Hi 

 

Thanks for reaching out to the Community with your question! If you add multiple list options on your Update Profile Form your contacts will have the option to unsubscribe from all lists, or stay subscribed to any of the lists displayed.

 

I recommend making these list names customer facing to avoid confusion for the person unsubscribing. Example: General Interest as opposed to Contact Import 3/2.

 


Kara.D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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